Privacy Policy

This Privacy Policy explains how Wing Snob ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at chicks-wingsnob.digital, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable regulations.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

1. About Wing Snob

Wing Snob is a food service business operating in the United States. We provide delicious chicken wing dishes and related food products to our valued customers through our online platform and physical locations.

For all privacy-related inquiries, questions, or complaints, please contact us using the email address provided above. We aim to respond to all privacy inquiries within a reasonable timeframe, and no later than forty-five (45) days as required by applicable law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The categories below describe the types of data we may collect from you:

2.1 Personal Identification Information

When you register for an account, place an order, sign up for our newsletter, contact our customer support, or otherwise interact with our services, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (for age verification purposes)
• Username and password (for registered account holders)
• Profile photo (if provided voluntarily)
• Customer preferences and dietary requirements

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information. Please note that we do not directly store your full credit or debit card numbers on our servers. Payment processing is handled by secure, PCI-DSS-compliant third-party payment processors. We may collect:

• Billing address
• Last four digits of your payment card (for reference purposes)
• Payment method type (credit card, debit card, digital wallet)
• Transaction history and order details

2.3 Order and Transaction Data

We collect information related to the products and services you purchase from us, including:

• Order history and details of items purchased
• Special instructions or customizations
• Delivery times and preferences
• Loyalty points and reward program activity
• Promotional codes used

2.4 Usage Data and Website Activity

We automatically collect certain technical and behavioral information when you visit our website or use our digital services. This data helps us understand how users interact with our platform and improve our services. This information may include:

• IP address and approximate geolocation
• Browser type, version, and settings
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Search queries entered on our website
• Referring URLs (the website that led you to ours)
• Session duration and frequency of visits
• Error logs and crash reports

2.5 Device Information

We may collect information about the devices you use to access our website and services, including:

• Device identifiers (device ID, advertising ID)
• Mobile network information
• Screen resolution and display settings
• App version (if applicable)
• Hardware model and firmware version

2.6 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior and preferences. For detailed information about how we use cookies and how you can manage your cookie preferences, please refer to our Cookie Policy. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of our website and to enable core functionality such as account login and shopping cart features.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized or aggregated data.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

2.7 Communications and Feedback

When you contact us via email, phone, live chat, or through our contact forms, we collect and retain the content of your communications, including:

• Messages, inquiries, and complaints submitted to us
• Customer reviews and ratings
• Responses to surveys or feedback forms
• Social media interactions where you mention or contact us

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you choose to log in or connect your social media account)
• Delivery and logistics partners
• Marketing and advertising partners
• Analytics providers
• Public databases and directories

3. How We Use Your Information

We use the personal information we collect for the following purposes, always in accordance with applicable law and, where required, with your consent:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery and pickup services
• Managing your customer account
• Processing payments and issuing refunds or credits
• Providing customer support and resolving disputes
• Sending order confirmations, receipts, and delivery notifications

3.2 Website Improvement and Analytics

• Analyzing how users interact with our website to improve navigation and user experience
• Monitoring website performance and identifying technical issues
• Conducting internal research and product development
• Testing new features and functionality before full deployment
• Generating aggregated, anonymized statistical reports about our user base

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, and special offers (with your consent, where required)
• Notifying you of new menu items, seasonal specials, and limited-time promotions
• Personalizing marketing content based on your preferences and order history
• Administering loyalty programs, contests, sweepstakes, and promotional campaigns
• Retargeting you with relevant advertisements on third-party platforms and social media

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, by updating your account communication preferences, or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Detecting, investigating, and preventing fraud, abuse, or unauthorized access
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public

3.5 Business Operations

• Managing internal business operations and record-keeping
• Evaluating and improving our menu offerings and service quality
• Conducting due diligence in connection with business transactions or partnerships
• Fulfilling obligations under contracts with our partners and suppliers

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. We may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These companies are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: To securely process credit card and online payment transactions
• Delivery and Logistics Partners: To fulfill food delivery orders to your specified address
• Cloud Hosting and IT Service Providers: To host and maintain our website and databases
• Email and Marketing Platforms: To send transactional and promotional communications
• Analytics Providers: Such as Google Analytics, to analyze website traffic and user behavior
• Customer Support Platforms: To manage and respond to customer inquiries and complaints
• Fraud Detection Services: To identify and prevent fraudulent transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Wing Snob
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Respond to valid legal processes, such as subpoenas or warrants

4.3 Business Transfers

In the event that Wing Snob is involved in a merger, acquisition, asset sale, reorganization, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs, and we will inform you of any choices you may have with respect to your information.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This data does not constitute personal information under applicable law.

4.5 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, such as when you choose to participate in co-branded promotions or partner offers.

5. Data Security Measures

Wing Snob takes the security of your personal information seriously. We have implemented a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment transactions are processed through PCI-DSS-compliant third-party processors. We do not store full payment card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized Wing Snob personnel who need it to perform their job functions, on a need-to-know basis.
• Password Security: User account passwords are stored in hashed format using industry-approved cryptographic algorithms.
• Regular Security Audits: We conduct regular vulnerability assessments and security audits to identify and address potential weaknesses in our systems.
• Data Minimization: We collect only the minimum amount of personal information necessary for the purposes outlined in this policy.
• Employee Training: Our staff receives regular training on data protection best practices and privacy compliance requirements.
• Incident Response Plan: We maintain a documented data breach response plan and will notify affected individuals and relevant authorities as required by applicable law in the event of a security incident.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law. These rights may include:

6.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.

6.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. We will take reasonable steps to verify the accuracy of corrections before implementing them.

6.3 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law. We may retain certain information when required to do so by law, to complete a transaction, to detect or prevent fraud, to exercise our legal rights, or for other legitimate business purposes.

6.4 Right to Data Portability

You may have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format, and to transmit that information to another controller where technically feasible.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising purposes. To exercise this right, please contact us at [email protected] or use the "Do Not Sell or Share My Personal Information" link on our website.

6.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to request that we limit the use and disclosure of sensitive personal information (such as financial account information, precise geolocation data, and racial or ethnic origin) to uses that are necessary to provide the requested services.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you a different price, or provide you with a lower quality of service because you exercised your rights under applicable privacy law.

6.8 Right to Opt Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time. You may exercise this right by clicking "unsubscribe" in any marketing email, adjusting your account preferences, or contacting us directly.

6.9 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our website at: chicks-wingsnob.digital

We will verify your identity before processing your request to ensure that we are disclosing or modifying information only for the correct individual. We will respond to your request within forty-five (45) days of receipt. If we require additional time (up to ninety (90) days total), we will notify you of the extension and the reason for it. You may designate an authorized agent to submit requests on your behalf, provided you supply written authorization and we can verify your identity.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertising. Cookies are small text files stored on your device by your browser when you visit a website.

We use the following categories of cookies:

You can manage your cookie preferences through your browser settings or through our cookie consent tool available on our website. Please note that disabling certain cookies may affect the functionality and performance of our website. For full details on the cookies we use and how to manage them, please visit our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to provide our services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The specific retention periods we apply include:

After the applicable retention period has expired, we will securely delete or anonymize your personal information in accordance with our internal data disposal procedures. Anonymized data may be retained indefinitely for statistical and analytical purposes.

9. Children's Privacy

Wing Snob does not knowingly collect, solicit, or process personal information from individuals under the age of eighteen (18). Our website and digital services are not directed at, designed for, or intended for children under 18 years of age.

If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected]. Upon receiving such a notification and verifying the claim, we will take prompt steps to delete the information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not permit children under 13 years of age to create accounts or use our services. For users between 13 and 17 years of age, we require parental consent before collecting any personal information.

10. International Data Transfers

Wing Snob is a United States-based business, and our primary data processing activities take place within the United States. However, some of our third-party service providers, partners, or cloud infrastructure providers may be located in other countries, and your personal information may be transferred to, stored, or processed outside of your state or country of residence.

When we transfer personal data internationally, we take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable U.S. privacy law. These steps may include:

• Entering into data processing agreements with our international service providers that include standard contractual protections
• Ensuring that recipient countries or organizations provide an adequate level of data protection
• Implementing technical and organizational measures to safeguard transferred data
• Obtaining your explicit consent where required by law

By using our website and services and providing us with your personal information, you acknowledge and consent to the transfer of your information to countries outside your state or country of residence, including the United States, where privacy laws may differ from those in your jurisdiction.

11. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which became fully effective on January 1, 2023. In addition to the general rights described in Section 6 of this policy, California residents have the following specific rights:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell about you
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions
• Right to Correct: The right to request correction of inaccurate personal information
• Right to Opt Out: The right to opt out of the sale or sharing of your personal information
• Right to Limit: The right to limit the use and disclosure of sensitive personal information
• Right to Non-Discrimination: The right not to be discriminated against for exercising your CCPA rights

We have not sold California residents' personal information in the twelve (12) months preceding the effective date of this policy. We may share personal information with advertising partners for cross-context behavioral advertising, and California residents have the right to opt out of this sharing.

To submit a CCPA/CPRA rights request, please contact us at [email protected]. You may also designate an authorized agent to exercise these rights on your behalf.

12. Other U.S. State Privacy Laws

In addition to California law, residents of other states may also have privacy rights under their respective state laws. We are committed to honoring privacy rights granted to consumers under applicable state laws, including but not limited to:

• Virginia: Virginia Consumer Data Protection Act (VCDPA)
• Colorado: Colorado Privacy Act (CPA)
• Connecticut: Connecticut Data Privacy Act (CTDPA)
• Utah: Utah Consumer Privacy Act (UCPA)
• Texas: Texas Data Privacy and Security Act (TDPSA)
• Florida: Florida Digital Bill of Rights (FDBR)

If you are a resident of any of the above states, you may have rights similar to those described in Section 6 of this policy, including rights to access, correct, delete, and port your personal information, and to opt out of certain processing activities. To exercise your state-specific privacy rights, please contact us at [email protected].

13. Federal Trade Commission (FTC) Compliance

Wing Snob is committed to complying with the Federal Trade Commission Act (FTC Act) and FTC regulations governing unfair or deceptive trade practices. We adhere to the FTC's guidelines on privacy and data security, including:

• Providing clear and transparent notice about our data collection and use practices
• Giving consumers meaningful choices about how their information is used
• Maintaining reasonable security measures to protect consumer data
• Using consumer data only in ways that are consistent with the context in which it was collected
• Honoring the representations we make to consumers about our privacy practices

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and external services that are not operated or controlled by Wing Snob. This Privacy Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites or services you visit before providing any personal information.

Third-party integrations that may be present on our website include, but are not limited to:

• Social media sharing buttons (Facebook, Instagram, Twitter/X)
• Google Analytics and other analytics tools
• Third-party payment processors
• Food delivery platform integrations
• Online review platforms

15. How to File a Complaint with a Data Protection Authority

If you have concerns about how we handle your personal information and are not satisfied with our response to your privacy inquiry, you have the right to file a complaint with the relevant data protection authority.

15.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CCPA/CPRA. You can contact the CPPA at:

15.2 Federal Level

For federal-level privacy concerns or complaints about unfair or deceptive business practices, you may contact the Federal Trade Commission (FTC) at:

15.3 State Attorneys General

Residents of other states may file complaints with their state's Attorney General office. Most state attorneys general have consumer protection divisions that handle privacy-related complaints. Please visit your state government's official website for contact information.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website at chicks-wingsnob.digital with a new "Last Updated" date
• Sending you an email notification to the address associated with your account
• Displaying a prominent notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this policy have been posted will constitute your acknowledgment of the changes and your agreement to be bound by the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries promptly and transparently.

We will make every effort to respond to your inquiry within thirty (30) business days of receipt. For formal privacy rights requests under applicable state law, we will respond within the timeframes required by law (generally forty-five (45) days, with a possible extension of an additional forty-five (45) days where reasonably necessary).

When contacting us about a privacy matter, please include the following information to help us process your request efficiently:

• Your full name and contact information
• A clear description of your privacy concern or request
• The state in which you reside (for rights requests)
• Any relevant order numbers or account information (if applicable)

This Privacy Policy was last updated on April 25, 2026 and is effective as of that date. All rights reserved. Wing Snob © 2026.