Refund Policy

At Wing Snob, we are committed to delivering a satisfying dining experience with every order. We understand that issues can occasionally arise, and this Refund Policy has been established to ensure a fair, transparent, and straightforward process for all of our customers. Please read this policy carefully before placing an order through our website at chicks-wingsnob.digital or any affiliated ordering channels.

By placing an order with Wing Snob, you agree to the terms outlined in this Refund Policy. We encourage all customers to review this page periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.

1. Overview and Commitment to Customer Satisfaction

Wing Snob takes pride in the quality of our food and service. Our goal is to ensure that every meal you receive meets your expectations in terms of quality, accuracy, and presentation. If for any reason your order does not meet our standards, we are here to make it right.

This Refund Policy applies to all orders placed directly through our website (chicks-wingsnob.digital), by phone, or through any Wing Snob-operated ordering system. Please note that orders placed through third-party delivery platforms (such as DoorDash, Uber Eats, Grubhub, etc.) are subject to those platforms' respective refund and dispute policies.

2. Eligibility Conditions for Refunds

Refund requests will be reviewed and considered eligible under the following circumstances:

• Incorrect Order: You received items that were different from what you ordered (e.g., wrong flavor, wrong protein, wrong sauce).
• Missing Items: Your order arrived incomplete, with one or more items missing entirely from your delivery or pickup bag.
• Food Quality Issues: The food received was undercooked, overcooked, spoiled, contaminated, or otherwise unfit for consumption.
• Significant Order Errors: The order delivered or prepared was substantially different from the confirmed order in a way that materially affects your meal experience.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a technical error.
• Failed or Undelivered Orders: An order was placed and paid for but was never prepared or delivered, and no resolution was provided at the time of the incident.
• Allergen Concerns: Your order contained ingredients that you specifically requested to be excluded due to dietary restrictions or allergies, provided that the exclusion request was clearly noted at the time of ordering.

To be eligible for a refund, you must contact us within the applicable timeframe described in Section 3 below, and you must provide sufficient documentation or description of the issue.

3. Timeframes for Refund Requests

Timeliness is essential when submitting a refund request. The following timeframes apply:

Requests submitted outside of these windows may not be honored. We strongly encourage customers to inspect their orders upon receipt and to contact us promptly if any issue is identified.

4. Non-Refundable Items and Circumstances

Certain items and situations are not eligible for refunds. These include, but are not limited to:

• Orders that have been fully consumed, with no documented quality or accuracy issue reported at the time of consumption.
• Changes of mind after an order has been prepared or is in the process of preparation.
• Customization requests that were accurately fulfilled (e.g., you ordered extra spicy and received extra spicy but no longer prefer that level of heat).
• Promotional items, complimentary add-ons, or items provided at no charge as part of a deal or discount.
• Delivery fees and service fees charged by third-party delivery platforms.
• Gift cards, promotional credits, or loyalty points once they have been redeemed.
• Orders placed through third-party platforms where the dispute is subject to that platform's policy.
• Issues arising from incorrect delivery addresses provided by the customer.
• Delays caused by circumstances beyond our control, including severe weather, road closures, or other force majeure events.

5. How to Request a Refund (Step-by-Step)

If you believe your order qualifies for a refund, please follow the steps outlined below to ensure your request is processed as quickly as possible:

1. Step 1 – Review This Policy: Confirm that your situation falls within the eligibility conditions and that you are within the applicable timeframe.
2. Step 2 – Gather Your Information: Collect your order confirmation number, the date and time of your order, a description of the issue, and any supporting evidence such as photos of the incorrect or unsatisfactory food items.
3. Step 3 – Contact Wing Snob: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: chicks-wingsnob.digital
4. Step 4 – Provide Details: In your message or call, include your full name, contact information, order number, the specific issue you experienced, and any photos or documentation that support your claim.
5. Step 5 – Await Review: Our team will review your request and may follow up for additional information if necessary. We aim to respond to all refund inquiries within 1 to 2 business days.
6. Step 6 – Resolution: Once your request has been reviewed and approved, we will notify you of the resolution — whether that is a full refund, partial refund, store credit, or replacement order.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your original payment method. Please refer to the table below:

Please note that Wing Snob initiates the refund on our end promptly upon approval. However, the actual appearance of the funds in your account is subject to your financial institution's processing times, which may vary. If you have not received your refund within the estimated timeframe, we recommend contacting your bank or payment provider first before reaching out to us.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply under the following conditions:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the remainder was delivered correctly and in good condition.
• The food quality issue affected only one or some items in a multi-item order.
• A discount or promotional credit was applied to the original order, and only the net paid amount is eligible for refund on the affected portion.
• The customer partially consumed the order before reporting the issue, and the documented problem applies only to the unconsumed portion.
• A free item or promotional item was included in the order, and only paid items are subject to refund consideration.

The amount of any partial refund will be calculated based on the individual item prices at the time of the order and will be communicated clearly to the customer before processing.

8. Exchange Policy

In many cases involving food quality or order accuracy issues, Wing Snob may offer to replace or re-prepare the affected item(s) rather than issuing a monetary refund. This option may be offered when:

• The incorrect item(s) can be quickly re-prepared and re-delivered or made available for pickup.
• The customer prefers a replacement over a refund.
• The issue is isolated to a single menu item within a larger order.

Replacement orders are subject to availability and operating hours. If a replacement is not feasible due to timing, location, or item availability, a full or partial refund will be offered as an alternative. Customers may also be offered Wing Snob store credit equivalent to the value of the affected item(s), which can be applied toward a future order.

9. Order Cancellation Policy

Because Wing Snob prepares food fresh upon receipt of each order, our ability to accommodate cancellations is limited. Please review our cancellation policy carefully:

9.1 Cancellations Before Preparation Begins

If you wish to cancel an order, you must do so within 5 minutes of order placement. During this brief window, if the kitchen has not yet begun preparing your order, we will process a full cancellation and refund. To request a cancellation, contact us immediately by email at [email protected] or visit our website at chicks-wingsnob.digital.

9.2 Cancellations After Preparation Has Begun

Once food preparation has begun, cancellations are generally not accepted, and no refund will be issued. This policy exists because ingredients have already been used and staff time has been committed to fulfilling your order.

9.3 Cancellations Due to Wing Snob Errors

If Wing Snob must cancel your order due to ingredient unavailability, technical issues, or operational circumstances, you will receive a full refund of all amounts paid, processed within the timeframes outlined in Section 6 above. You will be notified of the cancellation as promptly as possible.

9.4 Scheduled and Pre-Orders

For scheduled or pre-orders placed in advance, cancellations must be submitted no less than 2 hours before the scheduled preparation or pickup time to be eligible for a full refund. Cancellations submitted within 2 hours of the scheduled time may be subject to a cancellation fee or store credit only.

10. Dispute Resolution Process

Wing Snob is committed to resolving all refund-related disputes in good faith and in a timely manner. If you are not satisfied with the outcome of your initial refund request, the following escalation process is available:

1. Step 1 – Initial Request: Submit your refund request as described in Section 5. Our team will review and respond within 1 to 2 business days.
2. Step 2 – Escalation: If you are unsatisfied with the initial response, you may request that your case be reviewed by a senior member of our customer service team. Please indicate clearly in your follow-up communication that you are requesting an escalated review.
3. Step 3 – Written Review: Upon escalation, Wing Snob will provide a written explanation of our final determination, including the reasoning and any applicable policy provisions, within 3 to 5 business days.
4. Step 4 – External Dispute Resolution: If the dispute cannot be resolved through the internal process, customers in the United States may pursue resolution through the following channels:
   • Filing a complaint with the Federal Trade Commission (FTC) at www.ftc.gov, which oversees consumer protection matters under the FTC Act.
   • Contacting your state's Attorney General's Office or Consumer Protection Division for state-level mediation.
   • Disputing the charge directly with your bank or credit card issuer as a chargeback, if applicable under your cardholder agreement.

11. Applicable Law and Consumer Rights

This Refund Policy is governed by and construed in accordance with the laws of the United States of America, including applicable federal consumer protection laws. Customers may also have rights under the laws of their specific state of residence. In particular:

• Customers in California may have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and California consumer protection statutes.
• The Federal Trade Commission Act (FTC Act) protects all consumers in the United States against unfair or deceptive business practices.
• Additional state-level consumer protection laws may provide rights and remedies beyond those outlined in this policy.

Nothing in this Refund Policy is intended to limit or waive any rights you may have under applicable federal or state law.

12. Policy Modifications

Wing Snob reserves the right to update, modify, or revise this Refund Policy at any time. Any changes will be effective immediately upon posting to our website at chicks-wingsnob.digital. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically to stay informed of any updates. Continued use of our services following any modification constitutes acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund requests, questions about this policy, or any other customer service inquiries, please contact Wing Snob using the information below: